Our Core Values

& Our Guiding Principles

Honesty & Integrity

  • We always strive to do “The Right Thing.”
  • We are truthful and accurate in all of our dealings, both internally and externally.
  • We act ethically and responsibly in all cases, even if it is difficult, unpopular, or expensive to do so.

 

Teamwork

  • We understand and are deeply committed to the principle that we will succeed only to the extent that we work together as a unified team.
  • We cheerfully cooperate with each other and support one another in every way possible to achieve our goals.
  • We are fiercely loyal to the company and to each member of the team.
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Trust & Respect

  • We believe in each other and have confidence in every member of the team.
  • We are keenly aware that trust is a critical asset that can only be built and maintained by our conduct as individuals and as a company.
  • We appreciate and highly value each other as individuals, and we are firmly committed to treat all people (both inside and outside of our company) with dignity and respect.

 

Communication

  • We communicate with others in open, direct, and constructive ways.
  • We strive to listen with understanding, we encourage and value problem-solving feedback, and we exert our best efforts to communicate in such a way that positive energy and goodwill are the result.
  • We communicate only within appropriate settings, at appropriate times, and following appropriate channels.

Accountability

  • We accept responsibility for our own actions, both individually and as a company.
  • We actively support performance measurement and reporting in order to facilitate improvement and progress within the company.
  • We are open and honest about our weaknesses and mistakes, and we highly value the process of recognition and improvement.

 

Competitiveness

  • We are passionate about what we do, we radiate enthusiasm and confidence in all of our dealings, and we honestly believe that we are the very best in our industry.
  • We are intensely competitive, and we will never be satisfied with being anything less than the clear industry leader.
  • We are absolutely committed to maintaining and strengthening our competitive position via 1) superior service to our customers, 2) innovation , and 3) higher productivity.
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Hard Work & Discipline

  • We understand that there is no substitute for hard work , and that a sustained, high level of individual productivity is critical to our company’s success.
  • We embrace the principle that we are much more productive and can greatly increase our effectiveness to the degree that we are disciplined and systematic in our work methods.
  • We have a bias for action, we look for ways to help without being asked, and we individually take the initiative to find ways to support and improve the company.

 

Compliance

  • We strictly comply with all laws, regulations, and contractual obligations that pertain to our company.
  • We strictly comply with all company rules, policies, and procedures in order to ensure orderly, safe, and successful operations.
  • We actively support designated leaders within our organization, follow their directives, and encourage others to do the same.

Fairness & Kindness

  • We strive to be fair and equitable in all of our dealings, regardless of what our legal rights may be.
  • We are kind and considerate to all individuals, and actively seek to understand the perspectives and needs of others.
  • We are a warm, personable, and charitable company – we consider these qualities to be core strengths of our organization.

Excellence & Professionalism

  • We are not content with mediocrity – we strive for excellence in all that we do, and we clearly understand that the quality of our organization is often judged by the quality of a single team member’s work product.
  • We are committed to being professional, polished, and organized in the way that we conduct our business.
  • We are a learning organization that is committed to maintaining excellence through the process of constant improvement.
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